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MARKETING COMMUNICATIONS CONSENT

Version of 10 September 2026 · Golova Europe SL
1. What this document is

1.1. This document describes the consent you give when you tick a box such as “I agree to receive marketing emails” or “I accept to receive commercial communications about Golova products and updates” in the registration form, in your account settings, in the chat or in any other form on the website golova.ai or within the Golova Services (the “Consent”).

1.2. The Consent supplements our Privacy Policy, which continues to apply in full to every processing of your personal data. Capitalised terms not defined here have the meaning given to them in the Privacy Policy and the User Agreement.

1.3. The controller of the personal data processed on the basis of the Consent is:

  • Golova Europe SL (“Golova”, “we”)
  • Tax ID (CIF): B70717004 · EU VAT: ESB70717004
  • Registered office: Calle l’Hospital, 95, Planta 1, Puerta 2, 08001 Barcelona, Spain
  • Data protection contact: privacy@golova.ai
2. What you consent to

2.1. By giving the Consent you agree that Golova may send you commercial communications about its own products and services, in particular:

  • new features, releases and improvements of the Golova platform and of the related solutions Golova.work, Golova.wiki and Golova.market;
  • tips, guides, tutorials and best practices on using the Services;
  • webinars, events, case studies and news about Golova;
  • special offers, discounts, promotional codes and information about plans;
  • invitations to surveys, interviews and beta programmes.

2.2. Channels. Communications are sent by email to the address linked to your account. Where you have activated them in your account or in the mobile applications, we may also use push notifications and in-app messages. We will not send marketing communications by SMS or via messengers unless you separately and expressly consent to that specific channel.

2.3. Frequency. We send communications at a reasonable frequency — typically no more than a few messages per month. You can reduce the frequency or choose topics in your account settings where this option is available.

2.4. Only our own communications. We do not sell, rent or transfer your contact details to third parties for their own marketing purposes. A communication may mention integration partners or partner offers, but it is always sent by Golova.

3. Legal basis

3.1. The legal basis for sending marketing communications on the basis of the Consent is your consent under Article 6(1)(a) of Regulation (EU) 2016/679 (“GDPR”) and Article 21(1) of Spanish Law 34/2002 on Information Society Services and Electronic Commerce (“LSSI-CE”), which transposes Article 13 of Directive 2002/58/EC. Under these provisions, commercial communications by email or equivalent electronic means require the prior express consent of the recipient.

3.2. Existing customers. If you are already a customer of Golova, Article 21(2) LSSI-CE allows us to send you communications about our own products or services similar to those you have contracted, on the basis of our legitimate interest (Article 6(1)(f) GDPR), even without the Consent. In that case, too, you can object at any time using the means described in section 6, and every such message contains an unsubscribe link.

3.3. Service communications are not marketing. Independently of the Consent, we send you the messages necessary for the performance of the User Agreement: account verification codes, security alerts, invoices and payment notices, support responses, and notices of changes to the Services or to our legal documents. Withdrawing the Consent does not stop these messages.

4. The Consent is voluntary

4.1. The Consent is free and optional. It is not a condition for registering an account, using the Services or purchasing a subscription. The box is unticked by default; if you leave it unticked you can register and use all functions of the Services in exactly the same way.

4.2. The Services are intended for business use. We do not request or accept marketing consent from persons under 14 years of age (Article 7 LOPDGDD), or under the higher age threshold applicable in your country of residence.

5. Data we use and how long we keep it

5.1. Data used. To send and adapt communications we use: your email address; your name and company name, where provided; the language and country of your account; the plan and the main features you use (so that the content is relevant to you); and engagement data — whether a message was delivered, opened or a link in it clicked, collected through standard tracking links and pixels of our email service provider.

5.2. Record of consent. To be able to demonstrate that you have consented (Article 7(1) GDPR), we record the date and time at which the Consent was given and your current communication preference. The version of this document in force at that date is the version you accepted.

5.3. Processors. Communications are sent through our email service provider acting as a processor on our behalf within the EU. The current list of processors is published on the Subprocessors page. Your data are not transferred to third parties for their own marketing purposes.

5.4. Retention. We process your data for marketing until you withdraw the Consent or until three (3) years have passed since your last interaction with Golova, whichever comes first. After withdrawal, we keep your email address in a suppression list for the sole purpose of ensuring that we do not contact you again, together with the record of your consent and withdrawal for as long as necessary to demonstrate compliance with our legal obligations.

6. How to withdraw the Consent

6.1. You can withdraw the Consent at any time, free of charge and without giving any reason, by any of the following means:

  • clicking the “unsubscribe” link in the footer of any marketing email;
  • changing your marketing preferences in the settings of your Golova account;
  • writing to privacy@golova.ai with the subject “Marketing consent”;
  • replying to any marketing email asking us to stop.

6.2. We will process your withdrawal without undue delay and in any event within ten (10) days. You may still receive a message that was already scheduled before the withdrawal was processed.

6.3. Withdrawal does not affect the lawfulness of the processing carried out before it, does not affect your account or your use of the Services, and does not stop the service communications described in section 3.3. You can give the Consent again at any time in your account settings.

7. Your rights

7.1. In relation to the data processed on the basis of the Consent you have the rights of access, rectification, erasure, restriction of processing, data portability and objection (Articles 15 to 21 GDPR), as well as the right to lodge a complaint with the Spanish Data Protection Agency (AEPD, www.aepd.es) or with the supervisory authority of your habitual residence in the EU/EEA.

7.2. To exercise these rights write to privacy@golova.ai. The procedure and time limits are described in section 9 of the Privacy Policy.

8. Changes to this document and language

8.1. We may update this document from time to time; the version date is shown at the top. If we materially extend the scope of the Consent (new purposes or new channels), we will ask for your consent again before applying the change. Minor changes that do not extend the scope take effect on publication at https://golova.ai/en/marketing-consent.

8.2. This document is published in English as the master version; translations into the other languages of the Services are provided for convenience. For business Customers, in the event of any discrepancy between language versions, the English version prevails. For Consumers, the language version in which the Consent was given is binding.

— End of Marketing Communications Consent —